Notice of Privacy Practices

psychecare.care ("the Practice") · Effective Date: October 1, 2026

THIS NOTICE DESCRIBES HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our legal duties

The Practice is required by federal law to:

• Maintain the privacy and security of your Protected Health Information (PHI)
• Provide you with this Notice of Privacy Practices
• Follow the terms of this Notice currently in effect
• Notify you without unreasonable delay if a breach of unsecured PHI occurs that may compromise your information

We reserve the right to change this Notice at any time. Any revised Notice will apply to all PHI we maintain and will be made available upon request and on this website at psychecare.care.

What is Protected Health Information (PHI)

PHI includes individually identifiable information that relates to your past, present, or future physical or mental health; the provision of healthcare services to you; or payment for healthcare services. PHI may exist in written, electronic, or oral form.

How we may use and disclose your information

We may use and disclose your PHI without your written authorization for the following purposes:

Treatment

To provide, coordinate, or manage your healthcare — for example, communication with other healthcare providers involved in your care, consultation with specialists, and prescribing medications and communicating with pharmacies.

Payment

To obtain payment for services — for example, billing insurance companies, verifying insurance eligibility and coverage, and collecting outstanding balances.

Healthcare operations

For operational purposes, including quality improvement and clinical review, staff training and supervision, compliance, auditing, and accreditation, and administrative and business functions.

Appointment reminders and health-related communications

We may contact you by phone, text message, or email for appointment reminders, follow-up instructions, and information about treatment alternatives or health-related services.

Individuals involved in your care

We may disclose relevant PHI to individuals involved in your care or payment for your care if you agree, if you do not object when given the opportunity, or when it is in your best interest based on professional judgment.

Uses and disclosures requiring your authorization

We will obtain your written authorization before:

• Using or disclosing psychotherapy notes (except in limited circumstances permitted by law)
• Using your information for marketing that requires authorization
• Selling your PHI
• Any use or disclosure not described in this Notice

You may revoke your authorization at any time in writing. Revocation will not apply to actions already taken.

Special considerations for psychiatric practices

Psychotherapy notes

Psychotherapy notes are maintained separately from the medical record, are given special protection under HIPAA, are not included in the standard right of access, and their release generally requires specific written authorization.

Sensitive information

Additional protections may apply depending on federal and state law for substance use treatment records (42 CFR Part 2, when applicable), HIV/AIDS-related information, and genetic information.

Disclosures without your authorization

We may disclose your PHI without authorization when permitted or required by law:

• Required by law — to comply with federal, state, or local laws
• Public health activities — preventing or controlling disease; reporting adverse events or reactions
• Abuse or neglect reporting — suspected child abuse or neglect; elder or vulnerable adult abuse
• Serious threat to health or safety — to prevent or lessen a serious and imminent threat to you or others
• Health oversight activities — audits, investigations, inspections, and licensure
• Legal proceedings — in response to court orders, subpoenas, or lawful processes
• Law enforcement — as required by law or in response to legal requests
• Workers’ compensation — as authorized by law

Your rights regarding your PHI

• Right of access — you may inspect or obtain a copy of your PHI. Requests must be submitted in writing; we will respond within 30 days (or sooner if required by state law); reasonable, cost-based fees may apply.
• Right to request amendment — you may request correction of inaccurate or incomplete information.
• Right to request restrictions — you may request limits on certain uses or disclosures. Note: we are not required to agree to all requests.
• Right to confidential communications — you may request communication by alternative means or locations.
• Right to an accounting of disclosures — you may request a list of certain disclosures made outside treatment, payment, and operations.
• Right to a copy of this Notice — you may request a copy at any time.
• Right to file a complaint — you may file a complaint without fear of retaliation.

Security of your information

We implement safeguards to protect your PHI, including administrative safeguards (policies, training), physical safeguards (secure devices and records), and technical safeguards (encryption, access controls). However, no system is completely secure.

Electronic communication risks

Electronic communication (email, text, portal messaging) carries risks including unauthorized access, misdelivery, and data interception. By choosing to communicate electronically, you acknowledge these risks.

Changes to this Notice

We reserve the right to modify this Notice. Changes will be posted on this website and made available upon request.

Contact — Privacy Officer

Privacy Officer: Ismail Al Huwaitat, PMHNP-BC
Phone: (323) 806-5510
Email: customer@psychecare.care

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights: hhs.gov/ocr. You will not be penalized or retaliated against for filing a complaint.

Patients receive and acknowledge this Notice as part of intake paperwork.